When a business does you wrong, do you give them a second chance? Well, I thought I'd give U-Haul a second chance. After all, I have had pretty decent experiences with them in the past. Well, I reserved a truck online today, but had a specific question, so I called the local office directly instead of the 800 number.
Ring...ring...ring...
Rep Trina answers...
"Hi! I have a question about my reservation tomorrow...." I proceed with my question, but in the middle of explaining my situation, the rep interrupts me with:
"Excuse me, ma'am, but I'm really busy here! There's a long line..."
"Well, excuse me, but I'm a customer too!" I exclaimed. *Gasp!* I was in shock! Did I hear her right? Did she just tell me that she was too busy to help me with my question? I would have been a little more understanding if she had used this phrase instead:
"I apologize, but is there any way that I can call you back about your question? We've been really busy today and I would like to give you my full attention when I talk to you."
"Hold on," Trina says. I was pretty peeved, so I ended up hanging up. U-Haul's CEO will be receiving a letter from me soon! When I finish it, I'll post it here - stay tuned!...
By the way, I went snooping to see what others had to say about U-Haul and I came across this U-Haul Boycott Page. I also discovered that 401 users of Epinions give U-Haul 1 1/2 stars average out of five stars.
Maria - can I get the trackback to this post?
Posted by: Harsha Raghavan | July 23, 2006 4:25 PM | Permalink to Comment