A recent survey by TrueJobs.com found that the number 1 source of stress in the workplace is the annoying habits of coworkers. I personally believe that these annoying coworkers have an indirect effect on the way you interact with customers. Have you ever gone into work feeling good about the day - you're in a happy-go-lucky mood - then all of a sudden in comes that person who constantly complains about work or their relationship with their spouse, how they can't get rid of their headache, etc. You engage in conversation with this person and next thing you know you start to feel irritated, your good mood is gone, and the focus on the customer is out the door. It happens without us even realizing it.
Related Posts:
What To Do When You Have Issues With Coworkers
When There's Conflict Within the Company
Maria, I was wondering if you could direct me to the research from Truejobs.com. Couldn't find it on their Website. Also, I authored the book, Unleashing Excellence; the Complete Guide to Ultimate Customer Service that was referenced in a recent post on your blog. I've been reading your blog for awhile and it was a pleasant surprise to see the reference.
Posted by: Dennis Snow | July 28, 2006 5:52 AM | Permalink to Comment