Glenn Ross's post brought to mind a sensitivity training class that I had to take when I worked at Nordstrom and learning not to judge a customer by the way they look. We were even given "points" on our yearly reviews if we demonstrated that we had the ability to work with all types of customers.
A friend of mine has a business and told me a time when a very shabbily dressed man who could have passed for a "bum" on the street made a big purchase from him. It's a reminder that most of the time it's the people who aren't so "nice and shiny" that can make your business.
In relation to this Glenn also notes that we should also be sensitive to other cultures and the way they conduct business. There are certain ways of greeting and protocol that must be adhered to at times, so it is good to get some background - especially if you're doing business abroad.
You certainly limit yourself if you continue with your prejudices - in business...or even in your personal life.
Related Post:
Service Based On How You Look
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