Devoted to customer service and the principles of exceptional customer services

I don't know how cab companies operate in your city, but here's how you shouldn't do business if you own a cab company:

1)  Never hire someone who mumbles when they answer the phone. When a customer repeats the question back, please train your dispatch people to be nice.  "Uh....yeeeahhhh" (think teenage valley girl) is not an answer. 

2)  Don't cut off customers in the middle of their sentence and put them on hold. Please tell them first that you are putting them on hold. 

3)  If you offer scheduled pick-ups, please have one of your cabs there ready at the requested time. 

4)  When the customer calls you to ask where the cab is, you should apologize instead of saying in an annoying voice, "Give it a couple more minutes..."

This happened to me with not just one, but two cab companies in San Diego this morning!  Ayyyyyy!