ABC News in Australia reports that phone companies in Australia will be fined up to $50 a day for not connecting or fixing phone lines in a timely manner. Exemptions to this include extreme bad weather conditions which may cause delays in service.
Hmmm...wouldn't that be nice if companies were required to give us discounts or some type of compensation if we had a legitimate complaint? Well, many good companies do that now... Do you think that would motivate companies to work on their customer service programs and work to provide better service? The more I think about it, the more I believe that this is the only type of solution that will force companies to act. Otherwise, we leave them be until something like a huge lawsuit (i.e. AOL) wakes them up to reality.
Related Post:
Should Companies Be Fined For Not Providing Great Service?
Ipod service... The competitors advantage!
Wow! This is a story I will be re-telling for ever. The Ipod service process is the worst I've ever experienced. We go to the store, they tell us to call, the lady tells us we are still under warranty and directs us to the site. The site tells us that we are out of warranty and to fax our bill in before they will process, and then aks us for $275 bucks... I have to pay the shipping, go back to the store to confirm the warranty, send the equipment in, and wait... Baloney. I'll never buy apple again and will broadcast this miserable experience everywhere. I'll make a movie showing two guys, one a pc and one an ipod. The ipod guy dies before his service issue gets fixed, the pc guy returns one part and is off again. Real crapples!
Posted by: Anonymous | September 2, 2006 10:09 AM | Permalink to Comment