Devoted to customer service and the principles of exceptional customer services

Yes, I have contacted BlockBuster numerous times. They are great to work with. I've used both phone and email and I always recieve a prompt reply. For instance, once I recieved a broken DVD in the mail. Not their fault, but I called anyway. The lady on the phone promptly said she'd send out another copy AND the next movie on my list to make up for the trouble! After 2 years of use of BB I have no complaints. The in store coupons are awesome too!

I cancelled my account, removed all DVDs from my queue, and returned all movies within the specified time period. Blockbuster Online, a week after I canceled and with nothing left in my queue, sent two DVDs without my knowledge. I did not request the DVDs, and I never wanted to use the service ever again. I have now been charged for the two DVDs forcibly sent after cancellation.

I only used the Blockbuster Online service for two months, and I cancelled because of extremely slow service, and missing, incorrect or broken DVDs. The Blockbuster Online website shows an Internal Server Error when I try to make contact, and when I call, I am put on hold for over 20 minutes only to be disconnected. Now almost two months after I cancelled, I have to deal with unauthorized billing because my financial information is still on record. I have to change all of my financial information at my bank because Blockbuster states that it is impossible to remove it from their records.

Do not use this service.

I wanna get one of these. I am told from some people that Netflix is the winner. Others say that Blockbuster is the best. Which is the good one?

NEVER give NETFLIX as a gift. The recipients ave to sign up themselves and give Netflix their full credit information before they can recieve their gift. AND they cannot give it back. NETFLIX refuses to refund anything to the recipient or the gift giver. BTW, the very well hidden 800 number for Netflix is: 888‑638‑3549mn – (Press 0 at each prompt) – fat lot of good it will do you!

I used Netflix for two years, but left for blockbuster for the in-store delivery service. A mistake. Blockbuster sent me the same broken DVD twice, would take days to send a DVD, and then it would take an average of 3 days to arrive. Also most of the movies I had in my "Q" had a wait time, which I never had with Netflix. Netflix was so much faster and I never got a bad DVD from them. Netflix's web interface is also superior IMHO. I'm back with Netflix.

Apparently blockbuster raised their prices and now limits to 5 in store exchanges. I found this out when movies just stopped coming. Actually I did get an email saying "Sorry to see you go" (or something like that and I replied asking who had turned off my account. (I didn't click the resubscribe button at the bottom). I then went into my account and resubscribed after looking over the details, but that too was automatically switched off. I tried to find a Blockbuster online telephone on their site - they don't have one. So I posted a contact help request - never heard back. Finally I searched the web and found a Blockbuster online phone number listed on another site (complaining about blockbuster's poor customer care). I called it and their auto-answer machine put me on hold. After 30 minutes on hold I gave up. I am sure this was the plan. Curious to know if anyone has aver actually spoken to a Blockbuster Online customer service rep, or is it just a total facade? While their in store people are helpful, Blockbuster online non-existent customer service is almost insulting. I will be going back to Netflix, especially since their 17 hours of instant online movies essentially negates BB 5 movie in store exchange deal now. Netflix answers the phone. Blockbuster does not. Netflix wins.

what is up with blockuster online.i had netflix for about 6 months and decided to try blockbuster because of the in store exchange,but i can see that was a mistake.i have been trying for a month to contact them in reguards to why i'm not recieving any movies.i have yet to speak to a person.when i inquired at my local blockbuster for a phone # they didn't have one.and today i was looking through my bank statement and they charged me a dollar for something.i am definitly going back to netflix.they win hands down

I joined Blockbuster total access for $29.99 per month (3 DVD's at a time unlimited in store exchanges). 2 months went by and they were doing great on sending me replacement DVD's that I had returned in the stores. On the second month the informed me that the service was going up $10 to $39.99 per month and I continued with them but the service got really slow. Now 2 months after that the service is awful and they said the same account is going to cost $49.99. I 6 months the service has gone from great to very bad and the price has almost doubled. I have quit my account with them and hope that they do not try and keep charging me for I have removed all DVD's in my queue and opted out on their website.
We need to put the word out that Blockbuster is a "RIP OFF" If you sign up and actually use their service they get slower and slower on you and keep going up on their price.

Good luck Everyone,

My email interactions with Blockbuster after talking to several people and finding out that I'm being charged way more than others for a lesser plan...

My first e-mail:

"I would like to know why my service charge is raising when my friend who has the same subscription as I do is still only paying the first price of $17.99 for 3 movies at a time and unlimited in store exchanges. I have talked to several people and they did not even get the first price raise last year and have not had their subscription price raised this year. I don't think it is fair to raise some peoples subscription and not other peoples. Everyone I have talked to has not had a raise in prices from your company so why am I subjected to the price change and not others twice? The postage hasn't raised and your program hasn't got any better.

This is a copy of her subscription price. If you are not going to raise everyone's subscription price, I don't see how you can raise some. As you will see, she is still paying the first price of $17.99 for what I am going to be paying $29.99 for and she is still receiving e-coupons which I haven't received since the last price hike less than six months ago. That's not good business. I want the price she and everyone else I know is getting. I don't see paying twice as much for what they pay so little for.

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month

Next Billing Date:
January 26,2008"

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Their response:

"Thank you for contacting Blockbuster Online Customer Care.

I appreciate the opportunity to address your concern today. We believe you'll agree that Total Access Premium provides an enormous value that comes from unlimited rentals and in-store exchanges, and we’re adjusting our pricing accordingly. The price adjustment enables us to bring our online subscription plans more in line with our in-store subscription pricing and strikes the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders.

Please note that we're not changing any plan benefits; you'll continue to get all the same great benefits and value from Total Access. With the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan type.

Always here to help,

John
Customer Care Associate"

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My 2nd email:

"That is the exact same email I received from you last time to a T. I would like a real response on why I am being charged more than others for less services. Could you Please read my first email I sent then respond properly to it? Thank you."

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Their final email to me:

"I apologize for any misunderstandings. Our price restructure took into account a number of factors, including plan usage. There are some instances when some existing subscribers may not see the same price change as another in the same plan.

We believe you'll still find your membership to be a great value, and with the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan. We do offer Mail Only plans at extremely competitive prices. For example, we offer 3 out unlimited for $16.99 per month, 2 out unlimited for $13.99 per month, 1 out unlimited for $8.99 per month, and a recently reduced price of 1 out/2 max per month for only $3.99 per month. We are happy to offer a wide variety of options to meet the needs to every customer.

Always here to help,

John
Customer Care Associate
BLOCKBUSTER Online"

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So I'm getting punished for being a faithful costumer and using the service I pay for???
My plan is unlimited rentals that doesn't mean unlimited till you rent too many then we raise the price and nowhere in TOS does it say that such a price hike will happen if the plan is overused...

http://www.blockbuster.com/corporate/termsAndConditions

If you agree that this is wrong please repost..

Thanks for reading!!

Do not use Blockbuster