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Jul20
Make It Easy For Customers To Use Your Products

I've been making an effort to eat healthier, so I've been frequenting Henry's Market lately because of their organic foods.  I wanted to make spaghetti for dinner tonight, so I bought a bottle of their Parmesan Pasta Sauce.  I eagerly cooked dinner wondering what the pasta was going to taste like.  Hmmmmm! I attempted to open the pasta jar, but....(enter grunting sounds here).

Ok, I thought, maybe I need to get to the gym this week!

(Enter more grunting sounds)

I then ran the bottle under hot running water in hopes that it would expand the top of the jar.  After five minutes of that I still couldn't open the jar...So, I tried boiling the top of the jar instead.  To no avail...

Well, I ended up running over to Vons to buy a jar of their organic pasta instead.  However, I did call Henry's 800 number and left a voicemail with the suggestion to make it easier for customers to open their pasta jars ;) 

Let's see if they call back...stay tuned!

Oh, by the way, everyone at Henry's is friendly ;)


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