Tom Vander Well of QAQnA has a great post about internal customers, or our coworkers. We should always treat our internal customers just like our external customers - with respect and kindness - because wouldn't you wanted to be treated the same way?
Tom offers reasons why we should provide good service to our internal customers and I like this one:
"Internal customers are an integral part of the service delivery system that ultimately effects the external customer."
When there is conflict between coworkers, it definitely affects the external customer. Think about your own relationships with your coworkers. Have you found that your attitude towards customers is different when your mind is preoccupied with drama in the workplace?
There were a couple incidents when I worked at Nordstrom that I was ignored when I was shopping because I was "just an employee shopping" or I'll say Hi to another employee passing me in the hallway and get snubbed. What makes me different from a regular customer?
Which brings up once again, Karma, or the Golden Rule. Can't seem to get away from that, huh? Think it's not important? Think again.
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