Meikah talks about this concept of "Impossible Service" and what comes to mind is a time when a manager at Nordstrom received a call from a frantic customer complaining that she had not received a pair of shoes that someone was supposed to order. The customer needed them the next day for a special event. Upon investigation, the manager discovered that the closest store that had the shoe was all the way up in Orange County - about an hour and a half drive away. What to do? Well, what choice did the manager have? She drove up to Orange County and picked up the shoes and delivered them to the customer.
How's that for impossible service? What are you doing to give "impossible service" today?
Very true, Maria! That one impossible service indeed. I remember my cousin telling me about a library service in Minnesotta. She went to one public library there, looking for a book. But that book was not available. What the librarian did, she called up other public libraries in the area and found it in one. She had the book delivered at my cousin's house. This is not a book for sale, all right. It was a book to borrow. That I call an impossible service, too. Again, thanks for the trackback.
Posted by: Meikah Delid | July 31, 2006 11:59 PM | Permalink to Comment