Some of you may or may not know about this post awhile back where I 
relayed an not-so-good experience by a customer and stated "The Downfall of Apple". I received quite a bit of backlash from the Apple-lover community on that post. Fun times.
But now I'm back to share a story by Kirk McElhearn who tells us something good! Pat on the back for sharing a good story ;) In conclusion, this is what Kirk says:
"While I've had many contacts with Apple over the years, it is clear that they've done a lot of work to make their customer service more efficient, and, especially, more communicative. The last time I sent the iBook for repairs, I got no e-mails, no contacts, nothing. I couldn't track the repair on Apple's web site, and I just had to wait for the computer to come back. So I have to say that I'm very pleased in this experience: Apple handled the problem efficiently, fixed it quickly, and shipped it fast. (In fact, it got from the UK to my Alpine batcave overnight.)"
Here's another great Apple story by Andru Edwards of Gear Live Media which is getting some attention by the Digg community.
People sure love to talk about Apple, huh?
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