Thank God I never signed up with Comcast. Mary Schmidt shares with us a couple incidents with the company that has me thinking that this is another company that will be saying Bye Bye soon. I did a blogsearch for "Comcast" and came up with many, many bad stories - as usual. Everybody loves to vent on their blog....and I'm no exception ;) However, I did find a good story which has me wondering how Lisa could have pulled that off. If she does that for one customer, can't she do that for all?
I'm sure you've probably read about the Comcast guy who fell asleep in someone's home....if not, check out the video here...
For some fun in your life, I'll share this video of a man canceling his Comcast account...
The really sad thing is that Comcast and others (such as Verizon and MBNA) in my "service hall of shame" also miss the point of blogger "rants" by whiny "bad customers." (Most of us wouldn't be bad if you hadn't made us that way. Beat even the nicest dog long enough, he starts to snarl.)
It's not an employee issue or PR challenge that thousands of people see, read, pass along the bad stories. The real problem is that there are so many bad stories to pass along. It's great to read about Lisa and I've had some individual good experiences with real people at Comcast (if and when you can get to them) but overall the service is wildly inconsistent. And, I'm sure it's just as frustrating to the good people in Comcast who genuiunely want to do a good job.
Hmmm...wonder how much more productive our "service economy" would be if there was consistent good service by all sizes and types of companies?
Posted by: Mary Schmidt | July 12, 2006 8:39 AM | Permalink to Comment