Dell must be patrolling the blogosphere ...
This just in....
The company is making a $100 million dollar move to improve their customer service by cutting down on the number of rebates for its products.
"We know customers want an easy shopping experience and the best price at time of purchase. They also don't like rebates," Dell senior vice president Ro Parr said. "We decided to reduce rebates and provide 
immediate service at the time of purchase."1
I pulled up snapshot of Dell's stock for the past decade and noticed a significant dip since last year. Even if you look at the past six months, you'll see a major decrease in the price of Dell's stock. Hmm...could it be due to all the bad press that's been spread about their service?
Dell is realizing quickly that yes, customer service is the end all and be all of business!
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