More Dell news...I just discovered that Dell has a new blog called one2one - "Direct Conversations with Dell". It just launched a few days ago, so there's not too much to say about it. According to their "About" page:
"one2one is all about conversations. You are encouraged to speak in an honest, informal voice and to foster productive, candid dialogue that can help us learn from each other. We’ll listen, as well as post, and ensure we engage in two-way conversations. Our intent is to provide a timely and accessible alternative to more formal, one-way channels of communication."
It'll be interesting to see if they address any of the customer service issues that bloggers have propagated across the internet and how they'll handle all the comments that I'm sure will soon come their way. The blog hasn't been widely publicized and Andy Brudtkuhol is quick to point this out:
"Maybe they are just afraid of the potential conversations … or confrontations. There is currently a post discussing how they are trying to make remake their website into the pioneering e-commerce site it once was by making it easy for their customers to use. But, they ask for no suggestions from their customers and users. Simply stating something publicly does not win us back. Ask Microsoft."
Maria, thanks for posting your thoughts on Dell's new corporate blog. I'll have to review it!
Posted by: Easton Ellsworth | July 11, 2006 7:09 AM | Permalink to Comment