Part of being a great customer service rep is simply being a happy 
person. Dave Lorenzo has a great post on the "Pursuit of Happiness" and likewise I have shared an article at The Good Life with tips on being happy. Must reads for those of you who wonder why your customer service job sucks is not all that.
People pick up on your vibes in the first 30 seconds that they meet you in person or even when you're on the phone with them. When you exude happy and energetic vibes, it rubs off onto the customer. The next time you're in any store, observe the happy CSR's and see how the customer acts in their presence.
Not only is happiness good for your business, it's also good for your health. There have been studies that conclude that happy people are healthier overall and have lower levels of stress.
Want less stress at work? Choose to be happy. It really is all about choice and your mindset and has nothing to do with that "customer from hell". You choose to let people bother you or you choose to let their negative energy affect your state of mind. Remember that the next time you're confronted with an irate customer!
If you really think about it, customer service is a brain-based business!
Related Post:
Happy Employees = Happy Customers!
Excellent post, Maria. I'm a firm believer that you choose your attitude. Here's to choosing "happy"!
Posted by: Tom Vander Well | July 13, 2006 9:09 PM | Permalink to Comment