Devoted to customer service and the principles of exceptional customer services

Mark Bloomfield of The Yellow Llama shares his thoughts in a post titled, "How far do you take customer service?" where he points out that yes, no matter what industry you work in you have to deal with customers.  I like what Mark says here:

"I doubt there’s even one industry nowadays that does not have competition. So if your business has 10 other competitors that all supply the same service or product, what’s going to make sure the client comes back to YOU and not Joe Soap next door? Prices and product quality aside, if you make sure that you treat that client like your only client - smile, greet, joke, make him feel like he’s your first priority for as long as he’s in the store…. it’ll be YOUR shop that he comes back to next time."

I especially like his last line:

"Make a friend, not a customer."

This goes back to treating your customer like a family member.  Look at each and every customer and pretend that they are your best friend or grandma.  A simple shift in thinking and perception will change your outlook and eventually will change your actions. 

Think good.  Be good.  Do Good.