Here's an interesting way to find your next customer service candidate... Ron Kaufman offers a different way to conduct a customer service "interview":
"You want to give great customer service? Conduct job interviews at 8pm on Friday night. When applicants arrive, ask them to help you pack a last minute customer order before the interview begins. Then have someone call in (pre-arranged) pretending to be your customer. Help them patiently over the phone, delaying your interview a few more minutes. Watch your applicant’s mood throughout this process. Hire only those who nod and smile as they watch you go the extra mile."
I like this way of finding good candidates! You can find articles and tips from Ron Kaufman by visiting: http://www.upyourservice.com/site/upyourservice/library/index.html
If any of you will be in the Kuala Lumpur (Malaysia) area on September 7, Ron Kaufman will be giving a talk on the key principles behind customer service. To register, call 03-7880 3046, fax 03-7880 3706, or email adc[at}synergyentire.com.
This is indeed a good way of sizing up a would-be employee. Often interviewees come in preparing to impress, or put their best foot forward. Though, interviewers can see through the bluff, still others are good at it and get hired. LOL.
Posted by: Meikah Delid | July 10, 2006 3:39 AM | Permalink to Comment