In the world of customer service, there's a whole dictionary of terms that we need to know - not only general terms that are used by employees within a certain organization, but we must also keep up with the vocabulary of the specific niches in the retail or call center industries. Rona of Berry-Morin Bits and Tips points us out to the Call Center Glossary at The Call Center School - a great resource by the way.
It's important to know these words so that you can communicate effectively with your coworkers, but I don't recommend using them on customers. Throwing around company terms will only confuse your customers. When talking to customers, use layman terms and explain things as if you were speaking to a friend or family member.
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