Who doesn't love pleasant surprises? After two weeks of much-deserved vacation, Kathy Sierra of Creating Passionate Users came back with a great post called "User delight and the guy-from-the-train phenomenon" where she provides many examples of 'Delightful Out-of-Context Surprises'. Here are my favorites:
Context: Sales-tracking software purchase, direct from the publisher
Delightful Out-of-Context Surprise: Not only do they get the software to you the next day--after you plead that it's a birthday gift--but the first time the birthday guy launches it, a Happy Birthday song is programmed in the start-up screen!Context: Car dealer
Delightful Out-of-Context Surprise: Fresh-baked cookies brought to your door a week after buying a new car.
Kathy also offers some tips for "out-of-context user delights". You can read them at the blog...
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