Whew! I'm glad that Tom Vander Well is alive and well! I was concerned last week when I read that he had gone to the hospital...But now Tom is back and offering great tips and content!
Today I reflected on all the great people that I have met online as I 
journey into the blogosphere and expand my knowledge on customer service. I'm humbled with knowing that I couldn't have done it without the support of the Know More Media team and all those individuals who share their knowledge and wisdom with me. When I found out that Tom had gone to the hospital, I experienced this sense of the "missing link" and realized how much we are all connected.
Oh, and by the way, I am the weekly "Mug Club Winner" at Tom's blog, QAQNA! I got a nice little badge which you can see here in the middle column of this blog as well as a very nice travel mug and pen ;)
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