Devoted to customer service and the principles of exceptional customer services

Yesterday I had the privilege of attending Avon's version of the Oscar Awards where they recognize extraordinary Avon representatives.  Since my friend Angela is one of the top salespeople in the San Diego region, she was able to invite a guest and I was the chosen one :)

As soon as I walked into the hotel ballroom, I suddenly felt like a little girl again.  I saw a mass of women with white hair possessing a combined total of over 1,000 years (maybe even way more!) of experience in Avon.  We even had the oldest selling Avon rep in the room who has been with the company for over 60 years!  I was also honored to sit at the same table with a couple whose unit (downline) had sold over 4 million dollars last year. After the awards ceremony Angela and I sat with the couple, Minnie and George, to talk about business.

After our conversation with them, I learned quite a few things about why they are so successful:

• Minnie believes in the "What goes around comes around" philosophy of life.  One of the other reps told her that she is always giving stuff away and is way too generous with other reps.  However, Minnie believes that what you give out will always come back to you.
  
• They listen and take account of all the feedback that other reps give them.
  
• Despite all the cutbacks and corporate bureaucracy, they have fun and love what they do.  Wherever they go George and Minnie decide from the beginning that they will always have fun no matter what they do.  We laughed and joked with them as they shared stories from when they first started their business.