The other day I was cleaning out old files and papers and happened 
across a few letters that Nordstrom customers wrote to my manager about the service I provided. I don't know why I kept them - just a reminder that there are still grateful people in the world today, I guess.
It's such a thoughtful act...sending someone a thank you card. That's one thing I definitely learned from Nordstrom and a great habit to get into ;)
John at CoreCharacter says this:
"Saying thank you is such a simple gesture, and giving someone a card only slightly less simple, but it carries such weight."
It's amazing what words on paper can do, eh?
Related Post:
Have You Thanked Your Customer Today?
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