Here's a little tidbit for your from a news source in England:
"Severn Trent, the country's second largest water company, was in the dock again yesterday when the industry regulator slated its customer service and warned it would impose a fine.
The move came as its rival Welsh Water reported that profits had more than doubled and said it would be giving £19 back to each of its customers."
Read more of the article here...
Now wouldn't that be dandy if government could fine companies for failure to provide optimal service? Well, on second thought, perhaps that wouldn't be a good motivator...I just remembered another post I wrote,"Don't Make Problems, Solve Them".
What do you think - should companies be forced to pay a fine for not providing great service or is there a better resolution?
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