Devoted to customer service and the principles of exceptional customer services

Generally I'm a pretty patient person.  If you asked many of my friends to describe me in one word, they'll tell you that I'm patient....except when it comes to handling transactions online.  I figure the internet is a very fast-moving world and as such, businesses that conduct business online should be pretty fast-moving too.

Well, Seth Godin illustrates on his blog that Ticketmaster may have gerbils powering their computer.  Fifteen minutes to handle a simple transaction?  And why does one have to "wait in line"? 

Thank God there is such a thing as being able to open up another browser so that I could still do work while I "wait in line" :)

Isn't there another company that processes ticket sales?