Devoted to customer service and the principles of exceptional customer services

John Gratton over at CoreCharacter has a great post which touches upon one of the core values that I try to teach here at CustomersAreAlways.  He points us to a book called Resonant Leadership where it says:

"...people need to cultivate mindfulness and seek resonance in themselves and with others. This is what it takes to be an effective leader and to sustain effectiveness in the face of constant pressure. Those of us who cultivate mindfulness have more cognitive flexibility, creativity, and problem-solving skills."

Mindfulness is a character that every customer service person should have.  Being mindful of the customer and their needs establishes that bond which makes for a great relationship...not to mention a prosperous and thriving business. 

Thanks for sharing this lesson, John!