Devoted to customer service and the principles of exceptional customer services

One of my recent blog visitors, Duncan, commented here and so, of course, I visited his website and read a great article he wrote called "Customer Appreciation".  Like any human being or employee, customers too simply just want to be appreciated. Duncan offers some ways to appreciate your customers:

• Longevity - appreciate them for X years of loyalty
• Referrals - appreciate them for introducing more customers
• Testimonials - appreciate them for agreeing to offer a testimonial for use in ads.
• Large purchases - a follow-up call from the manager when someone buys more than X dollars worth of product or service
• Perhaps you were out of stock and you appreciate the customer's patience
  You had to reschedule and you appreciate the customer was flexible

Bonus:  Duncan also has an article called "Don't Worry, Be Happy" that I feel is a must read :)