I'm a big fan of Dr. Wayne Dyer and have read many of his books, including Manifest Your Destiny. In the beginning of this book he talks about the four stages of adult development - the Athlete, the Warrior, the Statesperson, and the Spirit.
What I'd like to focus on is the Statesperson stage of life because this is where people in customer service should be. Taken from the book:
"The statesperson stage of life is the time when we have tamed our ego and shifted awareness. In this stage we want to know what is important to the other person. Rather than obsessing over our quotas, we can ask what your quotas are with genuine interest. We have begun to know that our primary purpose is to give rather than to get. The statesperson is still an achiever and quite often athletic. However, the inner drive is to serve others."
For reference, Dr. Dyer defines "athletic" as the stage "when we measure our worth and happiness by our physical appearance and abilities". Some companies are caught in this stage for many years - constantly worried about sales and how the company "looks" in the eyes of the shareholders or public.
So, are you a Statesperson?
Comment Preview