There's an interesting post at Service Untitled that digests the topic of
Music on Hold. Now, I don't know about you, but I never really gave much thought to the music that businesses play as you're waiting to get help. I do find it somewhat annoying when they say, "Your call is important to us...please continue to hold..."
If you're a business owner wondering what type of hold music to use for your business, the article suggests that you ask your customers what type of music they want to hear. This immediately brings to mind one question, "What if some customers want to hear jazz and others want to hear rock and roll?" Do you play both?
This is related to the issue in which you have many customers with different requests and opinions. One customer wants you to do this while another customer wants you to do that. What do you do?
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