Devoted to customer service and the principles of exceptional customer services

Here are a couple notable posts by my fellow writers here at KMM in regards to customer service:

Dan Tudor of LandingTheDeal tells us that "Selling Without Service Spells D-O-O-M".  Business and sales professionals that don't provide outstanding service are committing "business suicide". 

Dan points us to Matthew Grant's post at PurchaseRealm where Matthew recalls an instance when he received "Service Without the Smile" and asks readers how they handle unresponsive reps. 

These posts serve as a reminder of the basic principles of customer service:  be accessible to your customers and for the love of all that is good, return phone calls and answer emails!