I read an interesting post over at the Aldo Coffee blog via Converstations. It’s amazing the things you learn as a blogger….Today I learned all about cannolis and what to do if one of your customers wants to return one to you.
Aldo Coffee learned this about the incident:
"If a customer is disappointed enough to bring a half-consumed product back two days after buying it, that's a customer service situation worth heeding."
I’m never one to argue with a customer over something that they are not satisfied with. Why lose a customer over something you can’t disprove anyways?
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