What people really want is...good customer service... Even in the online world, people want to know that there's a human working there behind the scenes. For those of you that deal with web hosting companies, you may have experienced an occasional run-in with bad customer service.
I read an article by Robin Nobles that outlines common problems that people have with web hosting companies:
- You can never find an actual person to talk to!
- Hosting companies often think that the “lowest price” will always get the sale, but they fail to realize that what people really want is excellent customer service
- Many hosting companies don’t provide any other functionality other than Web site hosting.
- Technical support people often don’t make the best “customer support” people.
Robin goes on to recommend Combustion Hosting Company. I've personally never heard of the company, but Robin says that this company has excellent service.
I currently use Yahoo! Webhosting for my websites and have had no major issues with their customer support in five years. I know that people get frusterated because they can't find Yahoo's phone number very easily, so if you're one of these people, here's Yahoo's 800 numbers:
Yahoo! Small Business Billing Support
(800) 318-0870
Yahoo! Small Business Technical Support
(800) 318-0783
If you have any comments about either of the above mentioned web hosting companies, please leave them here....
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Tracked on: May 13, 2006 9:08 PM | Permalink to Trackback