The other day while I was at the bookstore, I browsed through The 
Power of Focus by Jack Canfield, Mark Victor Hansen, and Les Hewitt. My instinct told me to pick it up and the book opened up to this page with the heading:
"The Integrity Factor"
The mark of a great company that provides phenomenal service is this integrity factor. It was something I was taught while working at Nordstrom and the first company that came to mind when I saw that heading in the book.
Integrity consists of three things, which are outlined in "The Power of Focus". They are:
1. When you always tell the truth, people trust you.
2. When you do what you say, as promised, people respect you.
3. When you make others feel special, people like you.
Wouldn't you say that all this relates to customer service?
What are you focusing on?
Very good entry. I believe building integrity is part and parcel of giving quality customer service. I've actually been trying to practice these not only with business associates but also with friends and family in general. I hope I'm doing a good job at it. LOL.
Posted by: Meikah Delid | May 28, 2006 9:31 PM | Permalink to Comment