Mike Sansone of Converstations has a very compelling post that made 
me reflect on the power that technology has in helping us stay connected to our customer. Go ahead, read his post...
Imagine just how one simple little act made an impact on a family and created a business relationship that is sure to last a lifetime.
And if you don't know by now, building relationships with your customer is an absolute fundamental in service. Just like good dribbling is in the game of basketball....(I have the NBA Finals on my mind!)...building relationships is the key to creating a successful business. Period.
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