Devoted to customer service and the principles of exceptional customer services

This is the question posed in an article in Business Week.  With all these new companies popping up, the energy seems to be high in Silicon Valley again.  Heck, the energy is high all over the world.  There are literally billions of websites now and many of them are online businesses.  Many speculate that this ideology of “Web 2.0” (I still have no clue what that really means) has reached a bubble and flashbacks of the late 90’s comes to people’s minds.  Are we headed for another web crash like the dot coms experienced?  How does one set itself apart from the crowd so that the business doesn’t bomb?

If you don’t know, then I recommend reading all these blog entries…