It's amazing to me how customer service reps act when you ask them a question or, God forbid, need help with the product that they sold to you. I'm reminded of a time I went in to Michael's to purchase face paint. After looking high and low (which I usually do before I even ask for help), I approached a man and kindly asked him if they carried face paint. Even before I opened my mouth I could tell by his actions and the way he slightly rolled his eyes that he didn't want to help me.
Isn't that what service reps are there for, to help us?
Mike Sansone of Converstations also experienced a similar situation with Northwest Airlines...Read here... Hence, the acronym, "Never Will Again". I'll stick to Southwest.
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