« Understanding Customer Service | Main | Psychology and Customer Service »

May28
No Receipt..No Proof...No Return?

What would you do if someone calls you wanting to return a product but has absolutely no proof that they had purchased the item from you? 

This is the dilemma that The Customer Service Fanatic faced.  The Marge Simpson.bmpcustomer is screaming at you on the phone...what do you do? It's a tough situation to be in.  Most customers understand that if they don't have proof, they can't return it.  But there are those very few that outright demand that you return it, even to go as far as threatening you with a lawyer and reporting you to the Better Business Bureau. 

If that's the case and the product doesn't cost that much, I say do the return.  I could do without the headache and besides, it's a rare occasion. 

What do you think?


0 Comments/Trackbacks




submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« Understanding Customer Service | Main | Psychology and Customer Service »

Advertise

sponsored ads



subscribe


Prefer Email?
Subscribe below-

Enter your Email:


Powered by FeedBlitz What's this?

Current News

Support This Blog

Alltop, all the top stories

BlogBurst.com


Successful and Outstanding Blogger
QAQnA Mug Club

Stats:

business social media

Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

BIZZlogos - Add your logo - free link to your site
BIZZphotos - Add photos of your products and people
BIZZprofiles - Submit your profile and build your online visibility
BIZZspotlight - Spotlight your business with free links
BIZZvideos - Videos about businesses, products and business people.
BIZZbites - "Digg" for Business - Submit your articles and posts

know more media network

View Network Map

Network Feed List (OPML)

Know More Media Network
Feed


we support unitus

PRWeb

Influencer



CustomersAreAlways is a member of the Know More Media network of business related blogs.

Here are some current headlines from some of our business publications:

ProductivityGoal

CallCenterScript

AdHurl

TheBizofKnowledge

LandingTheDeal

CustomersAreAlways

HealthCareVox

BrainBasedBusiness

TheInsurancePolicy

MarketingBlurb