I just read Dan Tudor's post about a phone call he made to a Las Vegas hotel...Here's a blurb:
"You have a really unique last name, is it Hawaiian?" I asked.
"Yes", she replied in a very tired and put-out tone.
"How do you pronounce it?", I asked, not wanting to mess it up in the future.
"Why should I tell you? You'll just mess it up the next time we talk", she replied (had she just read my mind, or was she just amazingly rude?)
Wow! Was she just having a bad day or does she talk like this to everyone? Even if she was just having a bad day, that's no excuse for her to just be outright rude. How did she get a job there in the first place?
As a manager, how would you react if you heard your employee talking like this to a customer? If it were me, I would definitely would have a heart to heart with her. In my mind I would have flipped out!
The funny thing about it, Maria, is that when those situations come up now in real life I don't get upset. I think, "WOW! This is going to make a GREAT blog topic!" And then I try to egg them on a little bit more to see if it turns into a REALLY GREAT blog topic! :-)
Posted by: Dan Tudor | May 14, 2006 7:44 PM | Permalink to Comment