Devoted to customer service and the principles of exceptional customer services

Yes, we've all had our share of customers from hell.  There was a time when I thought I had an invisible sign on my head that said "Abuse Me" because it seemed that every customer I helped felt the need to make my job extremely difficult.

But I've learned to be more compassionate toward these "challenging" customers.  I know that everyone has issues in their life and some people have a hard time coping and take out their frusterations on other people.  We're human - I understand this. 

You just never know what a customer may be going through when they decide to "go off" on you.  Take, for example, Jeri Cartwright's hair stylist who tells about a very adventurous day.  Now, imagine trying to help someone who went through all of this in one day!