Devoted to customer service and the principles of exceptional customer services

Debra Schmidt, "The Loyalty Leader", talks about old fashioned service and says this:

"...it's easier than ever to exceed customer expectations. In most instances, time-starved customers don't expect your undivided attention. They simply want good, old fashioned service that is delivered by a friendly person."

Debra also offers some good ole fashioned tips.  Here are my favorites:

• Extend old fashioned courtesies. Say "please" and "thank you" to your customers.
• Warm up the conversation by taking a few extra minutes to chat with your customers.
• Demonstrate old fashioned patience when listening to your customer's concerns.

Read more from Debra Schmidt...