I briefly worked for a man who always preached "customer service", but the moment you spent more than five minutes with a customer helping them choose items to purchase, there he was interrupting the process with "Is everything alright here?" I know that he really wasn't concerned about whether or not everything was "alright". That was simply my cue to get back to my real "duties" of processing incoming shipment at my designated "station"....similar environment to a sweatshop, more or less.
How did I know that "Is everything alright here?" meant "Get back to work!"? Well, my coworkers experienced the same thing with him on many occasions. This was a small business I worked for, but it can be the same in corporate settings as well.
I once had a District Manager who was always pushing the "customers come first" on weekends, but come Monday was wondering why the merchandising wasn't done on time.
It's that old Catch-22: Damned if you don't - Damned if you do....
Funny how bosses are sometimes, huh?
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