I can't remember what website I was on the other day, but there was a message that caught my attention:
"Due to the overwhelming amount of inquiries, we are unable to respond to all emails"
That was it. My question is...then what's the point of allowing customers to email them? And how is a customer going to know if his/her question is worthy of being responded to? You email the company and only hope that it gets answered?
As more people become internet savvy, the number of email inquiries that companies receive are only going to increase. I know that I'm more apt to email a company nowadays versus waiting on the phone to speak to someone.
If you're a company that has an "overwhelming amount of inquiries", then why not hire more people to respond to those inquiries? I know, I know - you don't have the "budget" to hire customer anymore service support.
But what would you rather have - a happy customer who continues to shop with you because you answer all their emails or a disgruntled customer like me wondering why you have an email address in the first place....wondering where else is there to shop?
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