I guess not all businesses in small towns give great service. After reading Tom Vander Well's post about getting great service in a small town, I am forced to retract my previous post and statement:
"There's definitely a big difference between the experience you receive in big cities vs. small towns and big companies vs. small businesses."
According to Tom, (who lives 40 miles a Starbucks - imagine that!) perhaps his local businesses have taken him for granted, much like we take friends and family for granted sometimes. It's funny how that happens, huh? Can you imagine being asked to come back in an hour or two to make a purchase because there's something "more important" that needs to be done?
Perhaps these businesses don't need the money?
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