I came across this article that asks:
"How comfortable are you with giving your personal details to call centre staff in foreign countries?"
Simon Moores, the writer of the article, answers with "I have little enough confidence in our own Home Office, let alone some other government."
This brings to mind companies and their "privacy and security" policies. Who's to say that these people in other countries are being regulated by their supervisors? Do companies have regulations put in place when they outsource customer service - and your information - overseas?
So then...who can you trust? When you call your bank and talk to someone here in the U.S., does that make them more trustworthy than someone in India?
For any thing with developing a business without trust nothing is possible as well as to trust on any body is also a big task.Blog-culture is ripping up the rule book for the outsourcing services and technology media industry" Companies who outsource customer service functions seem to look at cost cutting as the only objective. If companies really cared about customer service, they would provide extensive training and support for the outsourcing vendor to ensure the appropriate quality of service was delivered to their customers. However, until senior management stock options and bonuses are more tied to quality service and not to short term financial results achieved by cost cutting, we can see with the big companies of the world where employ strategies that are adverse to customers.
Posted by: Madhu | June 30, 2008 10:02 PM | Permalink to Comment