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An article at Workforce Management says that Cheescake Factory spends $2,000 on average per new hourly trainee.  From managers to dishwashers, everyone is included in these intensive training programs. 

This was taken from the article:

"One way the company measures its return on investment is by examining turn­over rates, which are about 15 percent below the industry average of 106 percent. Workforce development programs also contribute to high consumer satisfaction rates, loyalty and repeat visits."

May I repeat and highlight here what I think the most important part of this article is:

Workforce development programs also contribute to high consumer satisfaction rates, loyalty and repeat visits.

Now, I don't have evidence to back this up, but one can assume that this statement is probably correct... Read more...