Excuse me if I become a little cynical with this post... I'm a little irked after reading Boyd's post regarding his trip with Air Canada. You see, Boyd has a medical condition which requires him to eat certain types of food. So, Boyd orders a gluten-free meal - or so he thinks - but ends up vomiting three times on the plane ride.
Boyd files a complaint with Air Canada a few weeks ago, but still hasn't received a reply back from the airline. They could've killed the guy for all we know...I would assume that this would be a pretty important detail to be concerned about, especially when it concerns a customer's health and well-being.
And yet, Boyd is still waiting for an apology...
Thanks for your support. It's amazing what a simple apology would do, yet it seems so difficult for many companies to take that step. I will send a note when -- and if -- I hear anything from the airline.
Posted by: Boyd | May 27, 2006 8:43 AM | Permalink to Comment