Devoted to customer service and the principles of exceptional customer services

There are many reasons why you should give good customer service - not just to customers, but to fellow employees as well.  As I was thinking about my own reasons, I happened upon a chapter of Robert Bacal's Perfect Phrases For Customer Service and his reasons seemed to be in tune with my thoughts, so I thought I'd share his ideas here:

1)  Very few people can derive any job satisfaction when they feel that the time they spend at work is "wasted".  Doing a good job and taking pride in your customer service accomplishments is a way to prevent job burnout. 

If you're manager or business owner, it's important to empower your employees and get them involved in the decision making process.  This will make them feel that their time isn't wasted. 

2) Learning to deliver quality service will save you a lot of stress and hassle.

There will be less conflict when you take care of your customer at all times...Who can be angry at someone who is always there for them?

3)  Learning and using quality customer service techniques helps form the perceptions of those who may be able to help your career...that's critical in getting promoted, receiving pay raises, and getting new job opportunities. 

If your boss doesn't recognize your efforts, it may be time to find someone who does...