It was a busy day at Walmart and the lines to check out were ten plus
people deep. However, a couple of the self-service lines were very short.
"Hey, let's go over to self-service," I tell Hubby. I'm the self-service type of person.
"No, I want a human to help me," answered Hubby. He's very resistant to this self-service revolution that seems to be taking place in most of the service industries.
Yes, like what ever happened to full-service at the gas stations? Oh, with the exception of Oregon where a very friendly gas pumper would not let me pump the gas at all!
The author at KioskComBlog advocates that retailers should give customers a choice of self-service or human service and feels that "self-checkout is very slowly making cashiers obsolete".
What do you prefer - self-service or human service?
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