Devoted to customer service and the principles of exceptional customer services

Ahh...the power of the blog.  People should pay more attention to how they treat their customers because the power belongs in the hands of these customers - especially the ones with a computer and have a blog! 

For instance, I came across this today via my colleague's site, LandingTheDeal...a very descriptive complaint from a very unhappy guest - very creative, I must add.  If that presentation doesn't make an impact on the DoubleTree Club Hotel in Houston, then I don't know what will!

And oh, by the way, here's my tip for the day... What not to say to a customer:

"I have nothing to apologize to you for.”