To fire or not to fire a customer, that is the question. Or rather, is the customer always right? That's what a reader posed to Seth Godin wherein he answers:
"Fire them. Politely decline to do business with them. Refer them to your arch competitors. Take them off the mailing list. Don't make promises you can't keep, don't be rude, just move on."
This of course is referring to those customers that are just not worth the effort. Yes, sometimes we just have to do it, and thank Goodness it's a very rare occasion. And it's usually the customer who should actually be in a straight-jacket anyways...just kidding...or not...
Read more of Seth Godin's post...he sums it up perfectly.
Related post: Dear Customer, You're Fired!
Thanks for the good ideas here Maria... My this is interesting to see how others have taken off on a topic that I also related to the brain in business. Wish I could have us all by for dinner to chat about these good ideas! Until then -- I'll just say it is fun reading your posts...
Posted by: Ellen Weber | May 16, 2006 4:14 PM | Permalink to Comment