« Do Your Employees Have Good EQ's? | Main | The Future Of Customer Service »

Apr 2
Seth Godin Knows Business, That's For Sure

I'm a big fan of Seth Godin and love to quote him whenever I can. 

Someone asked him, "What sort of bonuses should we pay?" 

Seth's answer is: "It's not about the money.... People who really and truly love their jobs are in every single industry. And people who do great work because they love their jobs are paid at every salary level. What they have in common is a boss that gives them respect and freedom and responsibility. A boss that listens when they have something to say. Which, not coincidentally, is exactly the way the best companies treat their customers, too."

I had a boss who gave me a great deal of freedom in my business decisions.  I felt empowered and motivated.   Her words still ring in my ear, "Do what you think is best!"  No amount of money will give you respect from your employees if you don't value what they have to say.  It would be as if you were bribing them for their love...


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