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Ben Mutzabaugh of USA Today tells us that The Senate Commerce Committee is talking about passing a bill that requires call centers to disclose their location when they are on the phone with customers:

"The bill, S.2553, would make it mandatory for workers who either initiate or receive telephone calls at overseas centers to tell customers where they are located. That’s become an increasingly hot topic in the airline industry as several U.S. carriers have outsourced reservations agents to overseas locations."

This is beneficial to customers because????  Give me a break - what difference does disclosing a location make for the customer?  If the customer doesn't want to talk to a person overseas, what can the customer do?  Do they request to speak to someone in the U.S.?  And what if the company has no call centers in the U.S.?

It just doesn't make any sense to me...